Frequently Asked Questions
Everything you need to know about enhancing your home with Trompie Retail.
What are your standard shipping times for furniture and decor?
We typically process orders within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days for large furniture items and 3 to 5 days for smaller home decor pieces.
Do you offer international shipping?
Currently, Trompie Retail ships exclusively within the continental United States to ensure the safety and integrity of our home goods during transit.
What is your return policy for home products?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made furniture or clearance items are final sale.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home investments.
Are your wooden furniture pieces sustainably sourced?
Yes, at Trompie Retail, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials.