Returns & Exchanges
At Trompie Retail, we want you to love your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Return
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Package Securely
Carefully pack the items in their original packaging, ensuring all hardware, manuals, and protective padding are included to prevent damage during transit.
Ship Items
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup for larger furniture items.
Quality Inspection & Refund
Once our warehouse receives your return, we will inspect the condition of the goods and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing